Privacy Policy for Build Real WhatsApp AI Agent

1. Information We May Process

Depending on how the user configures the service, the WhatsApp AI Agent may process:

• WhatsApp messages sent to the connected business number.
• Phone numbers and WhatsApp contact information contained in incoming messages.
• Message content and conversation information needed to provide automated responses.
• Business information provided by the user.
• API credentials, access tokens, and configuration information required to connect the user's WhatsApp Business account.
• Technical information such as logs, timestamps, error information, and service activity needed to operate and troubleshoot the service.

2. How We Use Information

Information may be used to:

• Receive and process WhatsApp messages.
• Generate and send automated responses.
• Operate and maintain the WhatsApp AI Agent.
• Authenticate connections to third-party services.
• Monitor errors, security issues, and service performance.
• Improve reliability and functionality of the service.
• Comply with applicable legal requirements.

3. WhatsApp and Meta

The WhatsApp AI Agent may use Meta's WhatsApp Business Platform and related APIs. WhatsApp and Meta may independently process information according to their own terms and privacy policies.

Build Real does not control how Meta processes information through its services.

4. API Credentials and Access Tokens

Users may provide API credentials, access tokens, or other authentication information required to connect their WhatsApp Business account.

These credentials are intended to be used only to operate the requested integration. Users should keep their credentials confidential and should not share them publicly.

5. Data Sharing

We do not sell users' WhatsApp messages or personal information.

Information may be transmitted to third-party services when necessary to operate an integration or provide functionality requested by the user, including WhatsApp/Meta and AI or infrastructure providers configured by the user.

6. Data Retention

Information may be retained only for as long as reasonably necessary to provide the requested functionality, maintain security, troubleshoot problems, comply with legal obligations, or as otherwise configured by the user.

7. Security

We take reasonable measures to protect information and authentication credentials used by the service. However, no internet-based service can guarantee absolute security.

8. User Responsibilities

Users are responsible for ensuring that they have the necessary rights and permissions to process and communicate with people through their connected WhatsApp Business account.

Users should not use the service to send unlawful, deceptive, abusive, or unauthorized communications.

9. Children's Privacy

The service is not intended for children to use independently. We do not knowingly request personal information from children for the purpose of operating the WhatsApp AI Agent.

10. Changes to This Privacy Policy

We may update this Privacy Policy when the service or its data practices change. The updated version will be published on this page with a revised “Last Updated” date.

11. Contact

For questions about this Privacy Policy or the Build Real WhatsApp AI Agent, users may contact the Build Real support team through the contact information provided on the Build Real website.